Refund policy

Return and Refund Policy

We want you to feel confident when shopping with The Fit Edit. This policy explains how returns, exchanges and refunds are handled.

Online order cooling-off period

Where applicable under South African law, customers may cancel an eligible online purchase within 7 days after receiving the goods.

The customer may be responsible for the direct cost of returning the item, subject to applicable law.

Certain products may be excluded from this cooling-off right where permitted by law, including goods that cannot reasonably be returned for hygiene, health or safety reasons once opened or used.

Defective, unsafe or incorrect products

If a product is defective, unsafe, materially different from what was ordered, or not reasonably suitable for its intended purpose, please contact us as soon as possible.

Where applicable under the Consumer Protection Act, defective goods may be returned within six months of delivery and the customer may be entitled to a repair, replacement or refund in accordance with the law.

Please provide photographs or video where possible so that we can assess the issue quickly.

Damaged deliveries

If an item arrives visibly damaged, please take photographs of:

the product
the packaging
the shipping label where visible

Change-of-mind returns

For eligible change-of-mind returns, products should be:

unused
unassembled where applicable
in their original packaging
returned with accessories, manuals and components wherever reasonably possible
in a condition suitable for resale

We reserve the right to refuse or reduce a refund where an item has been used, damaged, altered, or returned incomplete, subject to applicable consumer law.

Beauty, personal-care and hygiene products

For hygiene and safety reasons, certain beauty, grooming, personal-care and hygiene products may not be eligible for change-of-mind returns once opened, used or unsealed.

This does not affect your rights where a product is defective, unsafe or incorrectly supplied.

Large or bulky items

Some larger or bulky products may require special collection or return arrangements.

Please contact us before attempting to return these products so that we can provide the correct instructions.

How to request a return

your order number
the product you wish to return
the reason for the return
photographs or video where the item is damaged, defective or incorrect

Please do not send a product back before receiving return instructions from us.

Return shipping costs

Where a product is defective, damaged, unsafe or incorrectly supplied, return costs will be handled in accordance with applicable South African consumer law.

For eligible change-of-mind returns, the customer may be responsible for return delivery costs.

Any applicable return costs will be communicated before the return is arranged.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be processed using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider and bank.

Shipping charges may not be refundable for change-of-mind returns unless required by law.

Exchanges and replacements

Where appropriate, we may offer a replacement or exchange instead of a refund.

Availability may depend on stock levels at the time the return is processed.

Incorrect or missing items

If you receive the wrong product or an item is missing from your order, please contact us promptly with your order number and relevant photographs where applicable.

We will investigate and arrange the appropriate resolution.

Refunds for orders containing multiple items

If only part of an order is returned, any approved refund will normally apply only to the affected item or items.

Delivery charges will be handled according to the circumstances of the return and applicable law.

Cancellations before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfilment or has been handed to the courier.

Your statutory rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act.

Questions or return assistance

If you need help with a return, refund, damaged delivery or incorrect product, please contact us through the Contact page and include your order number where applicable.