Shipping policy

Shipping Policy

The Fit Edit delivers throughout South Africa.

Order processing

Orders are processed once payment has been successfully confirmed. Products may be dispatched from different fulfilment locations depending on stock availability.

Where an order contains more than one product, items may occasionally be dispatched separately. Where this occurs, customers will not be charged additional standard delivery fees beyond those shown at checkout.

Delivery options and costs

We currently offer the following delivery options within South Africa:

Standard delivery — R100
Estimated delivery time: 3–5 business days

Standard delivery is free on orders of R1,500 or more.

Express delivery — R150
Estimated delivery time: 1–2 business days

The available delivery options and applicable charges will be displayed at checkout before payment is completed.

Delivery times

Delivery timeframes are estimates and may vary depending on the product, stock availability, delivery location, courier service, public holidays and circumstances outside our reasonable control.

Delivery estimates begin once the order has been processed and dispatched, not necessarily from the date the order is placed.

While we aim to have orders delivered within the estimated timeframe, courier delays may occasionally occur.

Large or bulky items

Some larger or bulky products may require special delivery arrangements. Where this applies, we will contact you before dispatch if any additional information or arrangements are required.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to become active after a parcel has been handed over to the courier.

Delivery address

Customers are responsible for ensuring that the delivery address and contact details supplied at checkout are complete and accurate.

The Fit Edit cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete delivery information supplied by the customer.

If you realise that you have entered incorrect delivery information, please contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been dispatched.

Delivery attempts

Customers should ensure that someone is available to receive the order at the delivery address where required.

If a courier is unable to complete delivery, additional delivery attempts or arrangements may be subject to the courier’s procedures and, where applicable, additional charges.

Damaged parcels

If your parcel arrives visibly damaged, please photograph the packaging and the product and contact us as soon as possible through our Contact page.

Please include your order number and photographs so that we can assist you.

Delays outside our control

The Fit Edit is not responsible for delivery delays caused by circumstances outside our reasonable control, including courier disruptions, severe weather, public holidays, load-related disruptions, strikes, road closures or other unforeseen events.

We will, however, assist customers with available tracking information and reasonable follow-up where possible.

Questions about delivery

If you have any questions about your order or delivery, please contact us through the Contact page and include your order number where applicable.